Chicago Water

The Chicago Department of Water Management supplies water for the 2.7 million people living in Chicago, Illinois and for the millions more who live in 125 of the city's surburban communities. To ensure that the metropolitan area has enough water to meet its needs, Chicago Water collects and treats water exclusively from massive Lake Michigan.

Note: WaterZen is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the City of Chicago, or any of its subsidiaries or its affiliates. The reference to water providers on this website is strictly for editorial and information purposes.

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Chicago Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Chicago Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Copper & Lead Report (2018)

B

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Chicago Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Chicago Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Copper & Lead Report (2018)

B

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Chicago Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Chicago Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Chicago Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1000 E. Ohio Street
Chicago, Illinois 60604

312-744-4420
waterbill@cityofchicago.org

Emergency (24 hours - broken water main or pipeline, etc.)
312-744-4426

Pay Your Chicago Water Bill

Already have an account?

If you already have an account, you just need to login to the Chicago Water site. Chicago Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Chicago Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Chicago Water Service

Starting Your Service

When you move to a new home in Chicago, you'll most likely already have running water, but you'll still need to set up water service with the Chicago Water. Luckily, Chicago has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Chicago, you'll need to stop your water service with the Chicago Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.