The City of Johnson Water System, under the City Water and Sewer Services Department, provides water for about 107,150 residents living in the Johnson City area. Established in 1856, the Johnson City Water Department relies on water drawn from surface water sources: Watauga River and Unicoi Springs, processed through the Watauga and the Unicoi Treatment Plants.

Johnson City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Johnson City Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Johnson City Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Johnson City Water Department received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Johnson City Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
601 E. Main Street
Johnson City, Tennessee 37601

423-461-1640
twitherspoon@johnsoncitytn.org

Emergency (24 hours - broken water main or pipeline, etc.)
423-461-1643

Pay Your Johnson City Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Johnson City Water Department site. Johnson City Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Johnson City Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Johnson City Water Service

Starting Your Service

When you move to a new home in Johnson City, you'll most likely already have running water, but you'll still need to set up water service with the Johnson City Water Department. Luckily, Johnson City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Johnson City, you'll need to stop your water service with the Johnson City Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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