Portland Water System

The Portland Water System provides water for about 20,845 residents living in the Portland area. Established in 1792, the Portland Water System collects water from surface water sources, the Drakes Creek and the City Lake. On rare occasions, such as drought, the City purchase water from White House Utility District (WHUD).
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Portland Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Portland Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Portland Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
100 South Russell Street
Portland, 37148

615-670-6785 (Mon–Fri, 8:00 AM–4:30 PM)
"No email provided. Please visit the contact form." (https://cityofportlandtn.gov/contacts/)

Emergency (24 hours - broken water main or pipeline, etc.)
615-670-6785

Pay Your City Of Portland Tennessee Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Portland Tennessee Water site. City Of Portland Tennessee Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Portland Tennessee Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Portland City Water Service

Starting Your Service

When you move to a new home in Portland, you'll most likely already have running water, but you'll still need to set up water service with the City Of Portland Tennessee Water. Luckily, Portland City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Portland, you'll need to stop your water service with the City Of Portland Tennessee Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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