Cleveland Utilities

The City of Cleveland Utilities provides water for about 81,325 residents living in the area of Cleveland, Tennessee. Established in 1895, the City of Cleveland Utilities currently obtains its supply from a combination of sources: surface water from the Hiwassee and Tennessee Rivers, and groundwater from limestone aquifers in the area (Waterville Spring).
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Cleveland Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Cleveland Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Cleveland Utilities (Tennessee)? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Cleveland Utilities (Tennessee) received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Lead Report (2020)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Cleveland Utilities (Tennessee)? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Cleveland Utilities (Tennessee) received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Cleveland Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 2730
Cleveland, Tennessee 37320
Cleveland, Tennessee 37320

423-472-4521
"No email provided. Please visit the contact form." (http://www.clevelandutilities.com/contactcu.htm)

Emergency (24 hours - broken water main or pipeline, etc.)
423-472-4521

Pay Your Cleveland Utilities (Tennessee) Bill

Already have an account?

If you already have an account, you just need to login to the Cleveland Utilities (Tennessee) site. Cleveland Utilities (Tennessee) accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Cleveland Utilities (Tennessee) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Cleveland Water Service

Starting Your Service

When you move to a new home in Cleveland, you'll most likely already have running water, but you'll still need to set up water service with the Cleveland Utilities (Tennessee). Luckily, Cleveland has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Cleveland, you'll need to stop your water service with the Cleveland Utilities (Tennessee), so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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