New Richmond Waterworks supplies water to about 8,909 residents living in the New Richmond area of St. Croix County. New Richmond Waterworks collects groundwater from five wells that draw water from the Niagara-Plattville-Trenten aquifers.

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New Richmond Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New Richmond Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the New Richmond Utilities website.

Contact New Richmond Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
156 E 1St St
New Richmond, Wisconsin 54017-1802

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
None

Pay Your New Richmond Utilities Bill

Already have an account?

If you already have an account, you just need to login to the New Richmond Utilities site. New Richmond Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start New Richmond Water Service

Starting Your Service

When you move to a new home in New Richmond, you'll most likely already have running water, but you'll still need to set up water service with the New Richmond Utilities. Luckily, New Richmond has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Richmond, you'll need to stop your water service with the New Richmond Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.