Green Bay City Water Utility

The Green Bay City Water Utility Department provides water for about 104,057 residents living in the Green Bay area. Established in 1854, the Green Bay City Water Utility collects water mainly from a surface water source, Lake Michigan.

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Green Bay Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Green Bay City Water Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Copper & Lead Report (2018)

C+

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Green Bay Water Utility? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Green Bay Water Utility received an average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Copper & Lead Report (2018)

C+

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Green Bay Water Utility? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Green Bay Water Utility received an average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Contact Green Bay City Water Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
631 S Adams St. P.O. Box 1210
Green Bay, 54305

920-448-3480 (Mon–Fri, 8:00 AM–4:30 PM)
"No email provided. Please visit the contact form." (http://www.gbwater.org/contact-us/)

Emergency (24 hours - broken water main or pipeline, etc.)
920-448-3483

Pay Your Green Bay Water Utility Bill

Already have an account?

If you already have an account, you just need to login to the Green Bay Water Utility site. Green Bay Water Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Green Bay Water Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Green Bay City Water Service

Starting Your Service

When you move to a new home in Green Bay, you'll most likely already have running water, but you'll still need to set up water service with the Green Bay Water Utility. Luckily, Green Bay City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Green Bay, you'll need to stop your water service with the Green Bay Water Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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