The City of Saint Charles Water, under the City Department of Public Works, provides water for about 33,264 residents living in the area of Saint Charles, Illinois. Established in 1834, the City of Saint Charles Water Division currently obtains its supply from groundwater provided by two separate aquifers. Four wells are drilled into the St. Charles sand and gravel Aquifer; and three wells are drilled into a deeper formation of sandstone, commonly referred to as the Galesville formation.

Saint Charles Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Saint Charles Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

C+

Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City Of St Charles Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City Of St Charles Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

C+

Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, City Of St Charles Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Contact Saint Charles Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2 East Main Street
St. Charles, Illinois 60174

630-377-4400
psuhr@stcharlesil.gov

Emergency (24 hours - broken water main or pipeline, etc.)
630-377-4405

Pay Your City Of St Charles Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of St Charles Water site. City Of St Charles Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of St Charles Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start St. Charles Water Service

Starting Your Service

When you move to a new home in Saint Charles, you'll most likely already have running water, but you'll still need to set up water service with the City Of St Charles Water. Luckily, St. Charles has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Saint Charles, you'll need to stop your water service with the City Of St Charles Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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