The City of De Kalb Water System, a public community water system under the City Department of Public Works - Utility Division, provides water for about 45,000 residents living in the area of De Kalb, Illinois. Established in 1856, the City of De Kalb Utility Division is currently obtaining its supply from groundwater sources: six deep wells that draw water from the Ironton-Galesville and St. Peter sandstone unit of the Cambrian-Ordovician aquifer, and three shallow wells that draw water from the Troy Valley Aquifer.

De Kalb Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires De Kalb Utility Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about DeKalb Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, DeKalb Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, DeKalb Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Contact De Kalb Utility Division Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Hall - Water Division 1216 Market Street
DeKalb, Illinois 60115

815-748-2050
justin.netzer@cityofdekalb.com

Emergency (24 hours - broken water main or pipeline, etc.)
815-748-2050

Pay Your DeKalb Water Bill

Already have an account?

If you already have an account, you just need to login to the DeKalb Water site. DeKalb Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the DeKalb Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start DeKalb Water Service

Starting Your Service

When you move to a new home in De Kalb, you'll most likely already have running water, but you'll still need to set up water service with the DeKalb Water. Luckily, DeKalb has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in De Kalb, you'll need to stop your water service with the DeKalb Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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