The Elgin Water Division, under Elgin City Public Services Department, provides water for about 108,188 residents living in the Elgin area. Established in 1835, the Elgin Water Division collects water from both surface water (Fox River Intake) and groundwater (10 wells) sources.

Elgin City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Elgin Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

D+

Below Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Elgin Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Elgin Water Department received a below-average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

D+

Below Average

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Elgin Water Department received a below-average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Contact Elgin Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Of Elgin 150 Dexter Court
Elgin, Illinois 60120

847-931-6001
Wong_K@cityofelgin.org

Emergency (24 hours - broken water main or pipeline, etc.)
847-931-6001

Pay Your Elgin Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Elgin Water Department site. Elgin Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Elgin Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Elgin Water Service

Starting Your Service

When you move to a new home in Elgin City, you'll most likely already have running water, but you'll still need to set up water service with the Elgin Water Department. Luckily, Elgin has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Elgin City, you'll need to stop your water service with the Elgin Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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