The City of Genoa Water, a public community water system under the City Department of Public Works, provides water to about 5,200 residents living in Genoa, Illinois. Founded in 1876, the City of Genoa Water System currently obtains its supply from groundwater sources, primarily three wells: Wells 3, 4, and 5, that drill into the aquifer underneath the county area.

Genoa Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Genoa Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Genoa Utilities website.

Contact Genoa Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
333 E. First St.
Genoa, Illinois 60135

phone
Jmelton@Genoa-Il.Com

Emergency (24 hours - broken water main or pipeline, etc.)
815-784-7131

Pay Your Genoa Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Genoa Utilities site. Genoa Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Genoa Water Service

Starting Your Service

When you move to a new home in Genoa, you'll most likely already have running water, but you'll still need to set up water service with the Genoa Utilities. Luckily, Genoa has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Genoa, you'll need to stop your water service with the Genoa Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates