Hot Springs Utilities

The City Hot Springs Water, under the City Department of Utilities, provides water for about 92,020 residents living in the area of Hot Springs, Arkansas. Established in 1851, the Hot Springs Utilities currently obtains its supply from surface water sources, Lakes Hamilton and Ricks.
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Hot Springs Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Hot Springs Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Hot Springs Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
780 Adams Street
Hot Springs, 71901

501-321-6880 (Mon–Fri, 8:00 AM–4:30 PM)
mledbetter@cityhs.net

Emergency (24 hours - broken water main or pipeline, etc.)
501-321-6200

Pay Your Hot Springs Municipal Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Hot Springs Municipal Utilities site. Hot Springs Municipal Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Hot Springs Municipal Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Hot Springs Water Service

Starting Your Service

When you move to a new home in Hot Springs, you'll most likely already have running water, but you'll still need to set up water service with the Hot Springs Municipal Utilities. Luckily, Hot Springs has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Hot Springs, you'll need to stop your water service with the Hot Springs Municipal Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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