Illinois American Water Company- Pekin

The Illinois American Water – Pekin District, a subsidiary of American Water Works Company, Inc. (NYSE: AWK), provides water for about 35,000 residents living in the area of Pekin, Illinois. Established in 1886, the Illinois American Water – Pekin District currently obtains its supply from a groundwater source, two wells draw water from the San Koty aquifer while the other six wells draw water from the Henry formation.
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Pekin Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Illinois American Water Company- Pekin to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Illinois American Water Company- Pekin Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Illinois American Water
100 North Waterworks Drive
Belleville, 62223

618-239-3249 (Mon–Fri, 7:00 AM–7:00 PM)
No email provided. Please visit the contact form. https://amwater.com/ilaw/customer-service-billing/customer-service-request

Emergency (24 hours - broken water main or pipeline, etc.)
800-422-2782

Pay Your Illinois American Water - Pekin Water Bill

Already have an account?

If you already have an account, you just need to login to the Illinois American Water - Pekin Water site. Illinois American Water - Pekin Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Illinois American Water - Pekin Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Pekin Water Service

Starting Your Service

When you move to a new home in Pekin, you'll most likely already have running water, but you'll still need to set up water service with the Illinois American Water - Pekin Water. Luckily, Pekin has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Pekin, you'll need to stop your water service with the Illinois American Water - Pekin Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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