The Jacksonville Water, a public community water system under the City Department of Utility-Water and Sewer Operations, provides water for about 19,446 residents living in the City of Jacksonville, Illinois. Established in 1955, the Jacksonville Water System is currently obtaining its supply from a combination of sources: groundwater primarily from a Ranney Collector well supplemented by two gravel pack wells, and surface water from Lake Mauvaisterre.

City of Jacksonville Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Jacksonville Utility Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Jacksonville Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Jacksonville Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Jacksonville Utility Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
200 W Douglas
Jacksonville, Illinois 62650

217-479-4615
slong@jacksonvilleil.gov

Emergency (24 hours - broken water main or pipeline, etc.)
217-479-4660

Pay Your Jacksonville Water Bill

Already have an account?

If you already have an account, you just need to login to the Jacksonville Water site. Jacksonville Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Jacksonville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Jacksonville Water Service

Starting Your Service

When you move to a new home in City of Jacksonville, you'll most likely already have running water, but you'll still need to set up water service with the Jacksonville Water. Luckily, Jacksonville has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in City of Jacksonville, you'll need to stop your water service with the Jacksonville Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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