Memphis Light, Gas, & Water

The Memphis Light, Gas and Water Division (MLGW) is Tennessee’s municipal public utility serving Memphis and Shelby County. The MLGW is the country’s largest utility supplier, which currently provides not only water but also electricity and natural gas for about 781,492 residents living in the Memphis City and Shelby County area. Established in 1939, the MLGW collects ground water from the Memphis aquifer beneath Shelby County, and it operates an artesian well system consisting 10 water pumping stations and more than 175 wells.

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Memphis City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Memphis Light, Gas, & Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Below Average

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Memphis Water? How much lead and copper is in your drinking water? And how does it compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Memphis Water received a below-average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Below Average

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Memphis Water received a below-average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Contact Memphis Light, Gas, & Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
220 South Main St.
Memphis, 38103

901-544-6549 (Mon–Thu, 8:30 AM–5:00 PM)
waterlab@mlgw.org

Emergency (24 hours - broken water main or pipeline, etc.)
901-528-4465

Pay Your Memphis Water Bill

Already have an account?

If you already have an account, you just need to login to the Memphis Water site. Memphis Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Memphis Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Memphis Water Service

Starting Your Service

When you move to a new home in Memphis City, you'll most likely already have running water, but you'll still need to set up water service with the Memphis Water. Luckily, Memphis has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Memphis City, you'll need to stop your water service with the Memphis Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

News & Resources

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The Safe Water Drinking Act of 1974 and Water Safety Standards in the United States

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Learn all about the water regulations and reasons behind the Safe Drinking Water Act of 1974 passed by Congress to ensure that Americans have clean drinking water.

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Traveling Abroad? Seven Countries with the Worst Drinking Water

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Sadly, nearly a quarter of the world's population lacks access to clean drinking water. Here's a list of seven countries with the worst water supplies.

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How to Store Water Long-Term: An In-Depth Guide to Water Storage

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Having enough stored water can be life-saving in the case of an emergency or disaster. Learn how to store water for the long-term with our full guide.

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What Is Potable Water? Everything You Need to Know

Posted on February 17th, 2020 by darrell

Are you curious about potable water? About what it is and what makes it so? If yes, check out this complete guide to potable water.

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How Often Do You Need Water-Quality Testing?

Posted on December 27th, 2019 by darrell

When was the last time you had the quality of your water tested? Here's how often you need to invest in water-quality testing for your home.

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Should You Really Be Drinking Tap Water?

Posted on September 29th, 2019 by darrell

Is tap water safe to drink or not? This guide looks at the reasons for and against.

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How Is Water Quality Defined? What to Know About the Safety of Your Drinking Water

Posted on August 3rd, 2019 by darrell

Levels of bacteria, solid particulates, salinity, and dissolved oxygen — these all affect water quality. Read on to find out more.

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The Real Story Behind the Dasani Water Scandals

Posted on June 24th, 2019 by darrell

From a parasitic worm lurking inside the bottles to high levels of bromate, Dasani water bottles have had their fair share of controversies. But which are fact and which are fiction?

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Reality Check: How Safe Is the Drinking Water from a Public Fountain?

Posted on June 20th, 2019 by darrell

Many of us drink water from public water fountains without giving it a second thought. But are drinking fountains safe? You may be surprised at the results.

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