Memphis Light, Gas, & Water
The Memphis Light, Gas and Water Division (MLGW) is Tennessee’s municipal public utility serving Memphis and Shelby County. The MLGW is the country’s largest utility supplier, which currently provides not only water but also electricity and natural gas for about 781,492 residents living in the Memphis City and Shelby County area. Established in 1939, the MLGW collects ground water from the Memphis aquifer beneath Shelby County, and it operates an artesian well system consisting 10 water pumping stations and more than 175 wells.
Memphis City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Memphis Light, Gas, & Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Memphis City main water system here:
Contact Memphis Light, Gas, & Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
901-544-6549 (Mon–Thu, 8:30 AM–5:00 PM)
waterlab@mlgw.org
Emergency (24 hours - broken water main or pipeline, etc.)
901-528-4465
Pay Your Memphis Water Bill
Already have an account?
If you already have an account, you just need to login to the Memphis Water site. Memphis Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Memphis Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Memphis Water Service
Starting Your Service
When you move to a new home in Memphis City, you'll most likely already have running water, but you'll still need to set up water service with the Memphis Water. Luckily, Memphis has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Memphis City, you'll need to stop your water service with the Memphis Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.