Massachusetts Water Resources Authority
The Massachusetts Water Resources Authority (MWRA) is a public authority in the Commonwealth of Massachusetts that provides wholesale drinking water and sewage services. The MWRA provides water for about 2,550,000 residents living primarily in the Boston area. Established in 1985, the MWRA collects water from Quabbin Reservoir, Wachusett Reservoir, and sometimes Ware River but only during high flow. Both Sudbury Reservoir and Foss Reservoir, a.k.a. Framingham Reservoir are on standby when backup supplies are needed.
Boston Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Massachusetts Water Resources Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Massachusetts Water Resources Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
Charlestown Navy Yard, 100 First Avenue
Boston, 02129
617-242-6000 (Mon–Fri, 7:00 AM–5:30 PM)
ask.mwra@mwra.com
Emergency (24 hours - broken water main or pipeline, etc.)
617-305-5950
Pay Your MWRA Water Bill
Already have an account?
If you already have an account, you just need to login to the MWRA Water site. MWRA Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the MWRA Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Boston Water Service
Starting Your Service
When you move to a new home in Boston, you'll most likely already have running water, but you'll still need to set up water service with the MWRA Water. Luckily, Boston has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Boston, you'll need to stop your water service with the MWRA Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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