Massachusetts Water Resources Authority

The Massachusetts Water Resources Authority (MWRA) is a public authority in the Commonwealth of Massachusetts that provides wholesale drinking water and sewage services. The MWRA provides water for about 2,550,000 residents living primarily in the Boston area. Established in 1985, the MWRA collects water from Quabbin Reservoir, Wachusett Reservoir, and sometimes Ware River but only during high flow. Both Sudbury Reservoir and Foss Reservoir, a.k.a. Framingham Reservoir are on standby when backup supplies are needed.

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Boston Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Massachusetts Water Resources Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

C+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about MWRA Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, MWRA Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Lead Report (2020)

C+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about MWRA Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, MWRA Water received an average grade because the amounts of contaminants found in the water supply were higher than most other water providers we've analyzed.

Contact Massachusetts Water Resources Authority Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Charlestown Navy Yard, 100 First Avenue
Boston, Massachusetts 02129

617-242-6000
ask.mwra@mwra.com

Emergency (24 hours - broken water main or pipeline, etc.)
617-305-5950

Pay Your MWRA Water Bill

Already have an account?

If you already have an account, you just need to login to the MWRA Water site. MWRA Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the MWRA Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Boston Water Service

Starting Your Service

When you move to a new home in Boston, you'll most likely already have running water, but you'll still need to set up water service with the MWRA Water. Luckily, Boston has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Boston, you'll need to stop your water service with the MWRA Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.