Newburyport Water Department

The Newburyport Water Department provides water for about 20,335 residents living in the Newburyport area. Established in 1908, the Newburyport Water Works collects water from both surface water and groundwater supplies. The surface supplies, which make up 80% of its water, are the Indian Hill Reservoir in West Newbury, the Artichoke Reservoirs in both West Newbury and Newburyport, and the Bartlett Spring Pond in Newburyport. Groundwater, which makes up 20% of its drinking water, is supplied by two gravel packed wells (Well #1 and Well #2) located along Ferry Road in Newburyport.
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Newburyport Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Newburyport Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Newburyport Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
7 Spring Lane
Newburyport, 01950

978-465-4420 (Mon–Fri, 7:00 AM–4:00 PM)
No email provided. Please visit the contact form. (https://www.cityofnewburyport.com/home/webforms/contact-us)

Emergency (24 hours - broken water main or pipeline, etc.)
978-465-4466

Pay Your Newburyport Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Newburyport Water Department site. Newburyport Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Newburyport Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Newburyport City Water Service

Starting Your Service

When you move to a new home in Newburyport, you'll most likely already have running water, but you'll still need to set up water service with the Newburyport Water Department. Luckily, Newburyport City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Newburyport, you'll need to stop your water service with the Newburyport Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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