Pasadena Water and Power Department
The Pasadena Water, under the City Water and Power Department, a community-owned utility, provides water for about 162,176 residents living in the Pasadena City area, and portions of the unincorporated areas of Altadena, East Pasadena and San Gabriel. Established in 1874, the Pasadena Water and Power Department (PWP) collects water from approximately 40% from pumped local groundwater, whereas 60% from imported surface water purchased from the Metropolitan Water District (MWD). Less than 1% is purchased from neighboring agencies that combine surface water and groundwater.
Pasadena City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Pasadena Water and Power Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Pasadena City main water system here:
Contact Pasadena Water and Power Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
626-744-4005 (Mon–Fri, 7:30 AM–5:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Pasadena Water Bill
Already have an account?
If you already have an account, you just need to login to the Pasadena Water site. Pasadena Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Pasadena Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Pasadena City, you'll most likely already have running water, but you'll still need to set up water service with the Pasadena Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Pasadena City, you'll need to stop your water service with the Pasadena Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.