City of Rockford Water Division
The City of Rockford Water Division, under the City Public Works Department, provides water for about 155,000 residents living in the Rockford City area. Established in 1875, the City of Rockford Water Division collects water from ground water pumped from wells located throughout the City, which draw from the sand and gravel aquifers underlying the Rock River Valley.
Rockford City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires City of Rockford Water Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Rockford City main water system here:
Contact City of Rockford Water Division Customer Service
Have a Question, Issue or Comment?
Main Customer Service
779-348-7300 (Mon–Fri, 8:00 AM–5:00 PM)
No email provided. Please visit the contact form. https://rockfordil.gov/contact-us/
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Rockford Water Bill
Already have an account?
If you already have an account, you just need to login to the Rockford Water site. Rockford Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Rockford Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Rockford City, you'll most likely already have running water, but you'll still need to set up water service with the Rockford Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Rockford City, you'll need to stop your water service with the Rockford Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.