Waterloo Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Waterloo Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Waterloo Utilities website.

Contact Waterloo Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Hall
100 West Fourth St
Waterloo, Illinois 62298

phone
Tbirk@Waterloo.Il.Us

Emergency (24 hours - broken water main or pipeline, etc.)
618-939-8600

Pay Your Waterloo Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Waterloo Utilities site. Waterloo Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Waterloo Water Service

Starting Your Service

When you move to a new home in Waterloo, you'll most likely already have running water, but you'll still need to set up water service with the Waterloo Utilities. Luckily, Waterloo has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Waterloo, you'll need to stop your water service with the Waterloo Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.