Franklin has multiple water providers: H.B. & T.S. Utility, Milcrofton Utility District, and Mallory Valley Utility District, view all. This page provides information about H.B. & T.S. Utility.

The H.B. & T.S. (Hillsboro, Burwood & Thompson's Station) Utility District, a non-profit public utility, provides water for about 24,703 residents living in the Franklin area, Tennessee. Established in 1968, the H.B. & T.S. Utility District obtains its supply from a surface water source, the Cumberland River or commonly known as Cheatham Lake via purchase from the Harpeth Valley Utility District.

Franklin Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires H.B. & T.S. Utility District to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about H.B. & T.S. Utility? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, H.B. & T.S. Utility received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Franklin has multiple water providers: H.B. & T.S. Utility, Milcrofton Utility District, and Mallory Valley Utility District, view all. This page provides water quality information for H.B. & T.S. Utility.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact H.B. & T.S. Utility District Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
505 Downs Boulevard
Franklin, Tennessee 37064

615-794-7796
info@hbtsud.com

Emergency (24 hours - broken water main or pipeline, etc.)
615-794-7796

Pay Your H.B. & T.S. Utility Bill

Already have an account?

If you already have an account, you just need to login to the H.B. & T.S. Utility site. H.B. & T.S. Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the H.B. & T.S. Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Franklin Water Service

Starting Your Service

When you move to a new home in Franklin, you'll most likely already have running water, but you'll still need to set up water service with the H.B. & T.S. Utility. Luckily, Franklin has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Franklin, you'll need to stop your water service with the H.B. & T.S. Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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