The Henrico County Water System provides water for about 292,000 living in the Henrico County area. Established in 1634, the Henrico County Water System collects water from both the City of Richmond’s and Henrico County’s water treatment facilities.

Henrico Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Henrico County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Henrico County Water System? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Henrico County Water System received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Henrico County Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
4301 E. Parham Rd. 2Nd Floor Annex P.O. Box 90775
Henrico, Virginia 23273

804-501-4275
(email not available)

Emergency (24 hours - broken water main or pipeline, etc.)
804-501-5025

Pay Your Henrico County Water System Bill

Already have an account?

If you already have an account, you just need to login to the Henrico County Water System site. Henrico County Water System accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Henrico County Water System website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Henrico Water Service

Starting Your Service

When you move to a new home in Henrico, you'll most likely already have running water, but you'll still need to set up water service with the Henrico County Water System. Luckily, Henrico has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Henrico, you'll need to stop your water service with the Henrico County Water System, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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