The Western Virginia Water Authority supplies water to about 155,000 residents living in the Roanoke area in Roanoke, Franklin, and Botetourt Counties, Virginia. The Western Virginia Water Authority collects water from four surface water sources and multiple springs and groundwater wells. The source water comes from Carvins Cove Reservoir, Country Hills, Crystal and Muse Spring Treatment Facilities, Falling Creek, Martin Creek, and Spring Hollow Reservoir. The water from Spring Hollow Reservoir is pumped from the Roanoke River. The Authority also purchases water from the City of Salem, which draws from Roanoke River and three groundwater wells.
Roanoke Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Western Virginia Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Western Virginia Water Authority website.
Contact Western Virginia Water Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
1502 Brownlee Ave Se
Roanoke, Virginia 24014
phone
Roger.Blankenship@Westernvawater.Org
Emergency (24 hours - broken water main or pipeline, etc.)
540-283-2978
Pay Your Western Virginia Water Authority Bill
Already have an account?
If you already have an account, you just need to login to the Western Virginia Water Authority site. Western Virginia Water Authority accepts credit cards, debit, and direct deposit. Click here to login.
How to Start Roanoke Water Service
Starting Your Service
When you move to a new home in Roanoke, you'll most likely already have running water, but you'll still need to set up water service with the Western Virginia Water Authority. Luckily, Roanoke has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Roanoke, you'll need to stop your water service with the Western Virginia Water Authority, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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