The City of Salem Water Treatment Process provides water for about 25,862 residents living in the Salem area, Virginia. Established in 1802, the City of Salem Water Treatment Process currently obtains its supply primarily from a surface water source, the Roanoke River. In addition to the river, the City has multiple groundwater wells and can exchange water with the Western Virginia Water Authority when the demand arises.

Salem Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of Salem Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City Of Salem Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City Of Salem Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact City Of Salem Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1300 Tidewater Street
Salem, Virginia 24153

540-375-3029
water@salemva.gov

Emergency (24 hours - broken water main or pipeline, etc.)
540-375-3029

Pay Your City Of Salem Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Salem Water site. City Of Salem Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Salem Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Salem Water Service

Starting Your Service

When you move to a new home in Salem, you'll most likely already have running water, but you'll still need to set up water service with the City Of Salem Water. Luckily, Salem has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Salem, you'll need to stop your water service with the City Of Salem Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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