The Virginia Beach Department of Public Utilities supplies water for more than 452,000 people living within the city limits of Virginia Beach, Virginia. The department sources water from Lake Gaston in Brunswick County and pumps it 76 miles to Lake Prince, where the water is treated and purified at the Moores Bridges Treatment Plant, owned and operated by the neighboring city of Norfolk.

VIRGINIA BEACH Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Virginia Beach Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Virginia Beach Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Virginia Beach Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Virginia Beach Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Leigh Henderson, City Treasurer Municipal Center, Building 1 2401 Courthouse Drive
Virginia Beach, Virginia 23456

757) 385-4631
VB311@vbgov.com

Emergency (24 hours - broken water main or pipeline, etc.)
757-385-3111

Pay Your Virginia Beach Water Bill

Already have an account?

If you already have an account, you just need to login to the Virginia Beach Water site. Virginia Beach Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Virginia Beach Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Virginia Beach Water Service

Starting Your Service

When you move to a new home in VIRGINIA BEACH, you'll most likely already have running water, but you'll still need to set up water service with the Virginia Beach Water. Luckily, Virginia Beach has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in VIRGINIA BEACH, you'll need to stop your water service with the Virginia Beach Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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