Ann Arbor Water Services
The Ann Arbor Water, under the City Public Works Department, provides water for about 118,017 residents living in the Ann Arbor area. Established in 1824, The City of Ann Arbor’s water is comprised of both surface and ground water sources. About 85% of the water supply comes from the Huron River with the remaining 15% provided by multiple wells. The water from both sources is blended at the Water Treatment Plant.
Ann Arbor Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Ann Arbor Water Services to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Ann Arbor main water system here:
Contact Ann Arbor Water Services Customer Service
Have a Question, Issue or Comment?
Main Customer Service
734-794-6333 (Mon–Fri, 7:30 AM–5:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Ann Arbor Water Bill
Already have an account?
If you already have an account, you just need to login to the Ann Arbor Water site. Ann Arbor Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Ann Arbor Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Ann Arbor, you'll most likely already have running water, but you'll still need to set up water service with the Ann Arbor Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Ann Arbor, you'll need to stop your water service with the Ann Arbor Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.