Bay County Department of Water & Sewer

The Bay County Department of Water & Sewer, under the Bay County Road Commission, provides water for about 34,932 residents living in the area of Bay City, Michigan. Established in 1837, the Bay County Department of Water & Sewer currently obtains its supply via purchase from the Saginaw-Midland Municipal Water Supply Corporation (jointly-owned by the cities of Saginaw and Midland). The Saginaw-Midland System’s Whitestone Point facility near AuGres draws raw water from Lake Huron, a surface water source.
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Bay City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Bay County Department of Water & Sewer to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Bay County Department of Water & Sewer Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
3933 Patterson Road
Bay City, 48708

989-684-3883 (Mon–Fri, 7:30 AM–4:30 PM)
"No email provided. Please visit the contact form." (http://baycodws.org/contact/)

Emergency (24 hours - broken water main or pipeline, etc.)
989-684-3883

Pay Your Bay City Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Bay City Utilities site. Bay City Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Bay City Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Bay City Water Service

Starting Your Service

When you move to a new home in Bay City, you'll most likely already have running water, but you'll still need to set up water service with the Bay City Utilities. Luckily, Bay City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Bay City, you'll need to stop your water service with the Bay City Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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