Bay County Water System

The Bay County Water System provides water for about 20807 residents living in the Panama City area. Established in 1913, the Bay County Water System collects water drawn from a surface water source, the Deer Point Reservoir.
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Panama City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Bay County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Bay County Water System Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
3410 Transmitter Road
Panama City, 32404

850-248-5010 (Mon–Fri, 7:30 AM–4:30 PM)
"No email provided. Please visit the contact form." (https://www.co.bay.fl.us/directory.aspx?did=19)

Emergency (24 hours - broken water main or pipeline, etc.)
850-248-5010

Pay Your Bay County Water Bill

Already have an account?

If you already have an account, you just need to login to the Bay County Water site. Bay County Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Bay County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Panama City Water Service

Starting Your Service

When you move to a new home in Panama City, you'll most likely already have running water, but you'll still need to set up water service with the Bay County Water. Luckily, Panama City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Panama City, you'll need to stop your water service with the Bay County Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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