The City Of Lake Wales Utility provides water for about 18,722 people living in the Lake Wales area of Polk County. The City Of Lake Wales Utility collects water from 7 wells that pump from the Floridan Aquifer. The City of Lake Wales Utility has three water treatment plants: The Market Street Water Plant, the Grove Avenue Water Plant, and the High School Water Plant. The City of Lake Wales Water System has a capacity of 2.46 million gallons.

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Lake Wales Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of Lake Wales Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of Lake Wales Utility website.

Contact City Of Lake Wales Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 1320
Lake Wales, Florida 33859

863-678-4182
utilityservices@lakewalesfl.gov

Emergency (24 hours - broken water main or pipeline, etc.)
863-632-2349

Pay Your City of Lake Wales Utility Bill

Already have an account?

If you already have an account, you just need to login to the City of Lake Wales Utility site. City of Lake Wales Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Lake Wales Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Lake Wales Water Service

Starting Your Service

When you move to a new home in Lake Wales, you'll most likely already have running water, but you'll still need to set up water service with the City of Lake Wales Utility. Luckily, Lake Wales has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Lake Wales, you'll need to stop your water service with the City of Lake Wales Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.