The City of Alachua Utilities provides water services to about 8,220 residents of Alachua County, Florida. The Water Department collects water from three wells pumping from the Floridian Aquifer and chemically treats it with chlorine to kill harmful contaminants and fluoride to prevent dental decay.

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Alachua Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City of Alachua Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City of Alachua Utilities website.

Contact City of Alachua Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Po Box 9
Alachua, Florida 32616-0009


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your City of Alachua Utilities Bill

Already have an account?

If you already have an account, you just need to login to the City of Alachua Utilities site. City of Alachua Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Alachua Water Service

Starting Your Service

When you move to a new home in Alachua, you'll most likely already have running water, but you'll still need to set up water service with the City of Alachua Utilities. Luckily, Alachua has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Alachua, you'll need to stop your water service with the City of Alachua Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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