The City of Richmond Water, under the City Department of Public Utilities (DPU), provides water for about 197,000 residents living in the Richmond area, including Henrico, Chesterfield, Hanover, Goochland and Powhatan counties through wholesale contracts. Established in 1737, the City of Richmond Water collects water primarily from a surface water source, the James River.

Richmond City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City of Richmond Department of Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Richmond Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Richmond Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact City of Richmond Department of Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
900 E. Broad St.
Room 115
Richmond, Virginia 23219

80-646-7000
dpucustserv@richmondgov.com

Emergency (24 hours - broken water main or pipeline, etc.)
80-646-7000

Pay Your City of Richmond Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Richmond Water site. City of Richmond Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Richmond Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Richmond Water Service

Starting Your Service

When you move to a new home in Richmond City, you'll most likely already have running water, but you'll still need to set up water service with the City of Richmond Water. Luckily, Richmond has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Richmond City, you'll need to stop your water service with the City of Richmond Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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