The Colonial Heights Water, a public community water system under the Utilities Division of the City Department of Public Works, provides water for about 17,286 residents living in Colonial Heights, an independent city in Virginia. Established in 1948, the Colonial Heights Water System currently purchases its surface water supply from The Appomattox River Water Authority at an average cost of $515,000.00 per year and caters to water users through a distribution network of approximately 97 miles of water line piping, 600 fire hydrants, 6,500 water meters, and 3 water storage tanks.

Colonial Heights Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Colonial Heights Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Colonial Heights Water website.

Contact Colonial Heights Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
201 James Avenue
P.O. Box 3401
Colonial Heights, Virginia 23834

804-520-9288
dixonp@colonialheightsva.gov

Emergency (24 hours - broken water main or pipeline, etc.)
804-520-9300

Pay Your Colonial Heights Water Bill

Already have an account?

If you already have an account, you just need to login to the Colonial Heights Water site. Colonial Heights Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Colonial Heights Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Colonial Heights Water Service

Starting Your Service

When you move to a new home in Colonial Heights, you'll most likely already have running water, but you'll still need to set up water service with the Colonial Heights Water. Luckily, Colonial Heights has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Colonial Heights, you'll need to stop your water service with the Colonial Heights Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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