Knoxville has multiple water providers: KUB Knoxville or (Knoxville Utilities Board), First Utility District, Hallsdale-Powell Water Utility (HPUD), West Knox Utility District (WKUD), Knox Chapman Utility, and Northeast Knox Utility (NEKUD), view all. This page provides information about First Utility District.

The First Utility District of Knox County Water System provides water for about 89,521 residents living in the area of Knoxville City, Tennessee. Established in 1954, the First Utility District of Knox County currently obtains its supply from a surface water source, Ft. Loudoun Lake of the Tennessee River.

Knoxville Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires First Utility District Of Knox County to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about First Utility District? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, First Utility District received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact First Utility District Of Knox County Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 22580
Knoxville, Tennessee 37933

865-966-9741
1stutility@fudknox.org

Emergency (24 hours - broken water main or pipeline, etc.)
865-966-9021

Pay Your First Utility District Bill

Already have an account?

If you already have an account, you just need to login to the First Utility District site. First Utility District accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the First Utility District website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Knoxville Water Service

Starting Your Service

When you move to a new home in Knoxville, you'll most likely already have running water, but you'll still need to set up water service with the First Utility District. Luckily, Knoxville has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Knoxville, you'll need to stop your water service with the First Utility District, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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