Knoxville Utilities Board
The KUB Knoxville or (Knoxville Utilities Board) provides water for about 236,326 residents living in the Knoxville area. Established in 1939, the KUB Knoxville collects surface water from the Tennessee River, which supplies the Mark B. Whitaker Water Plant.
Knoxville Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Knoxville Utilities Board to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Knoxville main water system here:
Contact Knoxville Utilities Board Customer Service
Have a Question, Issue or Comment?
Main Customer Service
865-524-2911 (Mon–Fri, 8:30 AM–5:00 PM)
No email provided. Please visit the contact form. https://www.kub.org/about/contact-us
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your KUB Knoxville or (Knoxville Utilities Board) Bill
Already have an account?
If you already have an account, you just need to login to the KUB Knoxville or (Knoxville Utilities Board) site. KUB Knoxville or (Knoxville Utilities Board) accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the KUB Knoxville or (Knoxville Utilities Board) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Knoxville, you'll most likely already have running water, but you'll still need to set up water service with the KUB Knoxville or (Knoxville Utilities Board). Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Knoxville, you'll need to stop your water service with the KUB Knoxville or (Knoxville Utilities Board), so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.