Metropolitan District Commission
The Metropolitan District Commission (MDC) is a public non-profit municipal corporation established on 1929 to provide drinking water
and sewer service for about 390,887 residents in eight towns in the Hartford area. The MDC’s untreated water comes entirely from surface water sources in watersheds (drainage areas) such as: Barkhamsted Reservoir through Saville Dam in New Hartford, and Nepaug Reservoir by the Phelps Brook and Nepaug Dams in Collinsville. These reservoirs are part of the larger Farmington River watershed in Connecticut’s northwest hills.
Hartford City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Metropolitan District Commission to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Hartford City main water system here:
Contact Metropolitan District Commission Customer Service
Have a Question, Issue or Comment?
Main Customer Service
860-278-7850 (Mon–Fri, 8:00 AM–4:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Metropolitan District Commission Bill
Already have an account?
If you already have an account, you just need to login to the Metropolitan District Commission site. Metropolitan District Commission accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Metropolitan District Commission website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Hartford Water Service
Starting Your Service
When you move to a new home in Hartford City, you'll most likely already have running water, but you'll still need to set up water service with the Metropolitan District Commission. Luckily, Hartford has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Hartford City, you'll need to stop your water service with the Metropolitan District Commission, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.