Waterbury Water Department
The City of Waterbury Water Department provides water for about 107,271 residents living in the Waterbury area. Established in 1674, the Waterbury Water Department collects water from surface reservoirs in Shepaug Watershed and West Branch Watershed.
Waterbury City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Waterbury Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Waterbury City main water system here:
Contact Waterbury Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
203-574-8251 (Mon–Fri, 8:00 AM–4:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Waterbury Water Department Bill
Already have an account?
If you already have an account, you just need to login to the Waterbury Water Department site. Waterbury Water Department accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Waterbury Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Middlebury City Water Service
Starting Your Service
When you move to a new home in Waterbury City, you'll most likely already have running water, but you'll still need to set up water service with the Waterbury Water Department. Luckily, Middlebury City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Waterbury City, you'll need to stop your water service with the Waterbury Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.