The City of New Britain Water Department provides water for about 73,534 residents living in the area of New Britain, Connecticut. Established in 1850, the City of New Britain Water Department currently obtains its supply from eight sources: Shuttle Meadow, Wasel, Whigville, Wolcott, White Bridge, Hart Ponds, Upper White Bridge well, Lower White Bridge well, Patton Brook Well and Metropolitan District Commission’s Nepaug Reservoir.

New Britain Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New Britain Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about New Britain Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, New Britain Water Department received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact New Britain Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1000 Shuttle Meadow Avenue
New Britain, Connecticut 06052

860-826-3540
No email provided. Please visit the contact form. http://www.newbritainct.gov/contact/form/public_works.htm

Emergency (24 hours - broken water main or pipeline, etc.)
860-826-3536

Pay Your New Britain Water Department Bill

Already have an account?

If you already have an account, you just need to login to the New Britain Water Department site. New Britain Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the New Britain Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Britain Water Service

Starting Your Service

When you move to a new home in New Britain, you'll most likely already have running water, but you'll still need to set up water service with the New Britain Water Department. Luckily, New Britain has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Britain, you'll need to stop your water service with the New Britain Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates