The City of New London Water, under the City Public Utilities Department, provides water for about 26,273 living in the New London community, Connecticut. Established in 1784, the New London Department of Public Utilities obtains its supply from surface water sources, lakes and reservoirs in a protected watershed that is located in Waterford, Montville, and Salem. The principal reservoir is Lake Konomoc.

New London Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires New London Department Of Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about New London Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, New London Water Department received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact New London Department Of Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Of New London 120 Broad Street
New London, Connecticut 06320

860-447-5222
Watermeter@Ci.New-London.ct.us

Emergency (24 hours - broken water main or pipeline, etc.)
860-447-5222

Pay Your New London Water Department Bill

Already have an account?

If you already have an account, you just need to login to the New London Water Department site. New London Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the New London Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New London City and Waterford City Water Service

Starting Your Service

When you move to a new home in New London, you'll most likely already have running water, but you'll still need to set up water service with the New London Water Department. Luckily, New London City and Waterford City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New London, you'll need to stop your water service with the New London Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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