The Norwich Public Utilities (NPU), a public community water system, provides water for about 36,067 residents living in the areas of Bozrah, Franklin, Lebanon, Lisbon and Montville, Connecticut. Established in 1904, the Norwich Public Utilities System is currently obtaining its supply from a blend of surface water sources: the Dr. Charles W. Solomon Water Treatment Plant, which draws water from the Deep River Reservoir located in Colchester, and the Stony Brook Treatment Plant and Reservoir located in Montville.

Norwich Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Norwich Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Norwich Public Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Norwich Public Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Norwich Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
16 South Golden Street
Norwich, Connecticut 06360

860-887-2555
communitymatters@npumail.com

Emergency (24 hours - broken water main or pipeline, etc.)
860-887-2555

Pay Your Norwich Public Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Norwich Public Utilities site. Norwich Public Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Norwich Public Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Bozrah Water Service

Starting Your Service

When you move to a new home in Norwich, you'll most likely already have running water, but you'll still need to set up water service with the Norwich Public Utilities. Luckily, Bozrah has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Norwich, you'll need to stop your water service with the Norwich Public Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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