The Portsmouth Public Utilities, a self-supporting public service organization, provides water for about 120,400 living in the Portsmouth area, and certain areas of Suffolk and Chesapeake. Established in 1879, the Portsmouth Public Utilities collects water from four surface lakes: Lake Meade, Cohoon, Speight’s Run, and Lake Kilby, and groundwater from five deep wells.

Portsmouth City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Portsmouth Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Portsmouth Public Utilities? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Portsmouth Public Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Portsmouth Public Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
801 Crawford Street
2nd Fl
Portsmouth, Virginia 23704

757-393-8524
trimyere@portsmouthva.gov

Emergency (24 hours - broken water main or pipeline, etc.)
757-393-8561

Pay Your Portsmouth Public Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Portsmouth Public Utilities site. Portsmouth Public Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Portsmouth Public Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Portsmouth Water Service

Starting Your Service

When you move to a new home in Portsmouth City, you'll most likely already have running water, but you'll still need to set up water service with the Portsmouth Public Utilities. Luckily, Portsmouth has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Portsmouth City, you'll need to stop your water service with the Portsmouth Public Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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