Rochester Water Department
The Rochester Water provides water for about 114,011 residents living in the Rochester area. Established in 1834, the Rochester Water Department collects surface water from Hemlock and Canadice Lakes. Rochester Water also purchases water from Monroe County Water Authority (MCWA)'s Shoremont treatment plant on Lake Ontario.
Rochester City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Rochester Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Rochester City main water system here:
Contact Rochester Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
507-280-1500 (Mon–Fri, 8:00 AM–5:00 PM)
No email provided. Please visit the contact form. https://www.rpu.org/contact-us.php#contact_form
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Rochester Water Bill
Already have an account?
If you already have an account, you just need to login to the Rochester Water site. Rochester Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Rochester Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Rochester City, you'll most likely already have running water, but you'll still need to set up water service with the Rochester Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Rochester City, you'll need to stop your water service with the Rochester Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.