The Akron City Water Supply Bureau, under the Akron City Public Services Department, provides water for about 280,000 residents living in the Akron City area. Established in 1880, the Akron City Water Supply Bureau collects water from three impounding reservoirs that take surface water from the Upper Cuyahoga River: Wendell R. LaDue Reservoir, East Branch Reservoir, and Lake Rockwell, which is the City’s primary water source.
Akron City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Akron Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Akron City main water system here:
Contact Akron Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
330-375-2554 (Mon–Fri, 8:00 AM–4:30 PM)
"No email provided. Please visit the contact form." (https://www.akronohio.gov/cms/Water/Contact/index.html)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Akron City Pws Bill
Already have an account?
If you already have an account, you just need to login to the Akron City Pws site. Akron City Pws accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Akron City Pws website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Akron City Water Service
Starting Your Service
When you move to a new home in Akron City, you'll most likely already have running water, but you'll still need to set up water service with the Akron City Pws. Luckily, Akron City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Akron City, you'll need to stop your water service with the Akron City Pws, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.