Ashtabula has multiple water providers: Aqua Ohio - Ashtabula and Ashtabula County Water. This page provides information about Aqua Ohio - Ashtabula.

Aqua Ohio-Ashtabula, an Essential Utilities Company, is one of the largest publicly traded water, wastewater, and natural gas providers in the U.S., and serves approximately 500,000 residents in 19 counties across the state of Ohio under the Aqua and Peoples brands. It supplies water to about 39,838 residents living in Ashtabula, a city in Ashtabula County, Ohio. Founded in 1886, the Aqua Ohio-Ashtabula System currently obtains its surface water supply from Lake Erie.

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Ashtabula Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Aqua Ohio - Ashtabula to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Aqua Ohio - Ashtabula website.

Contact Aqua Ohio - Ashtabula Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
902 Brookdale Drive
Ashtabula, Ohio 44004


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Aqua Ohio - Ashtabula Bill

Already have an account?

If you already have an account, you just need to login to the Aqua Ohio - Ashtabula site. Aqua Ohio - Ashtabula accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Ashtabula Water Service

Starting Your Service

When you move to a new home in Ashtabula, you'll most likely already have running water, but you'll still need to set up water service with the Aqua Ohio - Ashtabula. Luckily, Ashtabula has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Ashtabula, you'll need to stop your water service with the Aqua Ohio - Ashtabula, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.