City of Canal Winchester Utilities is a public community water system under the Water Division of the Department of Public Service that provides water to about 9,286 residents living in Canal Winchester, in Fairfield and Franklin counties in Ohio. Founded in 1828, the City of Canal Winchester Utilities System currently obtains its supply from groundwater sources. With more than 40 miles of water mains, three water towers, and more than 2,600 service connections, the water system operates and maintains a 2 Million Gallons per Day (MGD) ion-exchange water treatment facility including two well fields. Additionally, even though not yet utilized, the water system also maintains an emergency connection with the City of Pickerington and the Village of Lithopolis.

API Uploaded Image

Canal Winchester Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Canal Winchester Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Canal Winchester Utilities website.

Contact Canal Winchester Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
36 S High St
Canal Winchester, Ohio 43110


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Canal Winchester Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Canal Winchester Utilities site. Canal Winchester Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Canal Winchester Water Service

Starting Your Service

When you move to a new home in Canal Winchester, you'll most likely already have running water, but you'll still need to set up water service with the Canal Winchester Utilities. Luckily, Canal Winchester has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Canal Winchester, you'll need to stop your water service with the Canal Winchester Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.