The City Of Amherst Utilities supplies water to about 11,797 residents living in the Amherst area of Lorain County. The City Of Amherst purchases the water from the City of Lorain and the City of Elyria, and the water source is Lake Erie.

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Amherst Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Amherst Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Amherst Utilities website.

Contact Amherst Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
941 North Lake Street
Amherst, Ohio 44001


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Amherst Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Amherst Utilities site. Amherst Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Amherst Water Service

Starting Your Service

When you move to a new home in Amherst, you'll most likely already have running water, but you'll still need to set up water service with the Amherst Utilities. Luckily, Amherst has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Amherst, you'll need to stop your water service with the Amherst Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.