The City of Albany Water, under the City Utilities Department, provides water for about 87,029 residents living in the Albany area, Georgia. Established in 1838, the City of Albany collects water from a groundwater source, 32 separate but interconnected groundwater wells that utilize the four major aquifers, the Floridan (Ocalla), Claiborne, Clayton, and the upper Cretaceous.

Albany Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Albany Water Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Albany Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Albany Utilities received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Albany Utilities received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Albany Water Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1726 Lily Pond Road
Albany, Georgia 31701

229-883-8330
"No email provided. Please visit the contact form." (https://www.albanyga.gov/about-us/city-departments/utilities-operations/water)

Emergency (24 hours - broken water main or pipeline, etc.)
229-883-8330

Pay Your Albany Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Albany Utilities site. Albany Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Albany Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Albany Water Service

Starting Your Service

When you move to a new home in Albany, you'll most likely already have running water, but you'll still need to set up water service with the Albany Utilities. Luckily, Albany has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Albany, you'll need to stop your water service with the Albany Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates