Austell Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Austell Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Austell Water website.

Contact Austell Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
5000 Austell-Powder Springs Road
Suite 133
Austell, Georgia 30106-2427

phone
Jannette@Austellga.Gov

Emergency (24 hours - broken water main or pipeline, etc.)
678-564-0869

Pay Your Austell Water Bill

Already have an account?

If you already have an account, you just need to login to the Austell Water site. Austell Water accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Austell Water Service

Starting Your Service

When you move to a new home in Austell, you'll most likely already have running water, but you'll still need to set up water service with the Austell Water. Luckily, Austell has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Austell, you'll need to stop your water service with the Austell Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.