Florence City Water

The City of Florence Water, under the City Department of Public Utilities, provides water for about 70,925 residents living in the area of Florence, South Carolina. Established in 1871, the City of Florence Water currently obtains its supply from a combination of sources: approximately 70% is groundwater pumped by deep wells drilled into the Middendorf and Black Creek aquifers; and 30% surface water from the Pee Dee River.
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Florence Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Florence City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Florence City Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
324 W Evans St
Florence, 29501

843-665-3155 (Mon–Fri, 8:30 AM–5:00 PM)
utilitybilling@cityofflorence.com

Emergency (24 hours - broken water main or pipeline, etc.)
843-665-3191

Pay Your City of Florence Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Florence Water site. City of Florence Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Florence Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Florence Water Service

Starting Your Service

When you move to a new home in Florence, you'll most likely already have running water, but you'll still need to set up water service with the City of Florence Water. Luckily, Florence has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Florence, you'll need to stop your water service with the City of Florence Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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