Columbia Water Department
The Columbia Water Department operates and maintains the drinking water treatment, distribution, and storage system that serves for about 375,000 residents living within City of Columbia limits, major portions of Richland County, portions of Lexington County and other local communities. Established in 1790, the City of Columbia operates two drinking water treatment plants. One draws water from the Broad River Diversion Canal (Canal Plant) and the other draws from Lake Murray (Lake Plant).
Columbia Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Columbia Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Columbia main water system here:
Contact Columbia Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
803-545-3400 (Mon–Fri, 7:00 AM–5:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Columbia City Water Bill
Already have an account?
If you already have an account, you just need to login to the Columbia City Water site. Columbia City Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Columbia City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Columbia, you'll most likely already have running water, but you'll still need to set up water service with the Columbia City Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Columbia, you'll need to stop your water service with the Columbia City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.