The Charleston Water System provides water for approximately 450,000 people living in the Greater Charleston, South Carolina metropolitan area. Providing water to Charleston since 1917, the Charleston Water System collects water from the Edisto River and the Bushy Park Reservoir to help the area maintain its rapid rate of growth.
Charleston Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Charleston water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Charleston main water system here:
Contact Charleston water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
843-727-6800 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Charleston water Bill
Already have an account?
If you already have an account, you just need to login to the Charleston water site. Charleston water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Charleston water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Charleston Water Service
Starting Your Service
When you move to a new home in Charleston, you'll most likely already have running water, but you'll still need to set up water service with the Charleston water. Luckily, Charleston has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Charleston, you'll need to stop your water service with the Charleston water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.