Gainesville has multiple water providers: City of Gainesville Water and Jackson County Water. This page provides information about City of Gainesville Water.

The City of Gainesville Water, under the City Water Resources Department, provides water for about 140,000 residents living within the Gainesville corporate limits, a large portion of unincorporated Hall County, and within the corporate limits of the cities of Clermont, Buford, Oakwood, Braselton, Flowery Branch and Gillsville. Established in 1869, the City of Gainesville Water collects water from surface water source, the Lake Lanier.

Gainesville City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Department of water Resources City of Gainesville to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Gainesville Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Gainesville Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Gainesville has multiple water providers: City of Gainesville Water and Jackson County Water. This page provides water quality information for City of Gainesville Water.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Gainesville has multiple water providers: City of Gainesville Water and Jackson County Water. This page provides water quality information for City of Gainesville Water.

Contact Department of water Resources City of Gainesville Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
757 Queen City Parkway, SW
Gainesville, Georgia 30501

770-535-6878
customerservice@gainesville.org

Emergency (24 hours - broken water main or pipeline, etc.)
770-535-6877

Pay Your City of Gainesville Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Gainesville Water site. City of Gainesville Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Gainesville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Gainesville Water Service

Starting Your Service

When you move to a new home in Gainesville City, you'll most likely already have running water, but you'll still need to set up water service with the City of Gainesville Water. Luckily, Gainesville has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Gainesville City, you'll need to stop your water service with the City of Gainesville Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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